Shipping policy

At Benevolent Kreations, we carefully prepare and package every order so it can make its way to you safely. Shipping options are available at checkout based on the products in your order and your delivery location.

Shipping Options

Customers may choose from the available shipping options at checkout:

Standard Shipping

Standard shipping is our most economical delivery option and may be fulfilled through USPS or UPS, depending on the order and destination.

For reference, USPS Ground Advantage generally has an expected delivery time of 2–5 business days, while UPS Ground generally takes 1–5 business days within the United States. These are carrier service standards/estimates and are not guaranteed delivery dates.

Expedited Shipping

Expedited shipping is available for customers who would like a faster delivery option. The available expedited service and estimated delivery timeframe will be displayed at checkout.

Expedited shipping does not necessarily mean same-day or next-day delivery. Delivery times depend on the carrier, destination, order processing time, weekends, holidays, weather, and other circumstances outside of Benevolent Kreations' control.

Order Processing

Orders are processed after payment has been successfully received.

Please allow additional processing time for made-to-order and print-on-demand products, as these items may require production before they are shipped.

Your shipping timeframe begins once your order has been processed and handed over to the shipping carrier—not when the order is initially placed.

Tracking

Once your order has shipped, you will receive a shipping confirmation containing tracking information when tracking is available.

You can use the tracking number provided to monitor your package's progress.

Please note that tracking information may take some time to update after the carrier receives the package.

Shipping Delays

Benevolent Kreations is not responsible for delays caused by circumstances outside of our control, including:

Severe weather
Natural disasters
Carrier delays
Holidays and peak shipping periods
Incorrect or incomplete shipping addresses
Transportation disruptions
Lost or delayed packages after they have been accepted by the carrier

If your package is delayed, please first review the tracking information provided by the carrier.

Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to have the package shipped again.

Please contact us as soon as possible after placing your order if you notice an error in your shipping information. We will do our best to assist you, but we cannot guarantee that an address can be changed once an order has entered processing or shipped.

Lost, Stolen, or Missing Packages

Once an order has been shipped and transferred to the carrier, the carrier is responsible for the delivery of the package.

If your tracking information shows that your package was delivered but you cannot locate it, please check around your delivery area and contact the carrier for additional assistance.

If you believe your package has been lost in transit, please contact us at info@benevolentkreations.com so we can assist you with the next steps.

Damaged Packages

Please inspect your package when it arrives.

If your order arrives damaged, defective, tampered with, or contains the wrong item, contact us within 7 days of delivery at:

info@benevolentkreations.com

Please include your order number and clear photographs or video of the package and item. If approved, we will replace the affected item according to our Refund & Replacement Policy.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on the products ordered, shipping destination, package specifications, and shipping method selected.

The customer is responsible for the shipping cost displayed at checkout unless a promotional offer or free-shipping promotion applies.

International Shipping

If international shipping is offered for your order, customers are responsible for any applicable customs duties, taxes, tariffs, or import fees charged by the destination country.

International delivery times may vary significantly depending on customs processing and the destination country's postal system.